Cookies are small text files placed on your device when you visit a website. Some are needed for the site to work. Others, such as analytics and live chat, are only set if you accept them through the cookie banner. This policy follows the Privacy and Electronic Communications Regulations (PECR) and UK GDPR.
1. Cookie Categories We Use
| Category | Purpose | Requires consent? |
|---|---|---|
| Strictly necessary | Remembers your cookie choice and keeps the site and its forms secure. Cannot be switched off. | No |
| Analytics | Google Analytics 4 shows us which pages are visited and how people find the site, so we can improve it. The data is aggregated and does not identify you. | Yes |
| Live chat | Tidio powers the chat window and remembers your conversation while you browse. The chat only loads after you accept. | Yes |
| Embedded video | Videos on our Insights page are only loaded from YouTube or Vimeo after you accept, using privacy-enhanced mode where available. | Yes |
| Marketing | We do not use advertising or remarketing cookies. | Not used |
2. Cookies We Set
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| bcs_cookie_consent | Britain Cleaning Solutions | Stores your cookie choice so the banner is not shown again | 12 months |
| _ga | Google Analytics 4 | Distinguishes visitors so pages viewed can be counted | 2 years |
| \ga\ (followed by our property ID) | Google Analytics 4 | Keeps track of the current visit | 2 years |
| Tidio chat cookies | Tidio | Remembers your chat conversation between pages | Up to 12 months |
The forms on this website are processed by Formspree when you press submit. Formspree does not set cookies on this website.
3. Managing Your Preferences
When you first visit this site, a cookie banner lets you accept or reject non-essential cookies. Rejecting is as easy as accepting, and the site works fully either way, apart from the live chat and embedded videos. You can change your choice at any time through the "Cookie Settings" link in the footer of every page. You can also block or delete cookies in your browser settings.
4. Third-Party Providers
These providers set their own cookies when you accept them, and their own policies explain how they use the data:
- Google Analytics: policies.google.com/privacy
- Tidio: tidio.com/privacy-policy
- YouTube: policies.google.com/privacy
- Vimeo: vimeo.com/privacy
5. More Information
For how we handle personal data more broadly, see our Privacy Policy. For any questions about cookies on this site, contact info@britaincleaningsolutions.co.uk